Access All Areas March 2019 | Page 52

MARCH | SECTOR FOCUS POWER Access talks to two experienced Power directors about the state of the industry TOM CARR, MANAGING DIRECTOR, ENERGY GENERATOR HIRE Change The power supply, and hire sector is ever evolving, with customers more aware of what their individual requirements are for each occasion/event with more, and more being conscious regarding the environment, be it noise levels, or conservation of the areas in which they are operating. Demand is rising year on year, but at the same time, the level of service required is becoming more on point. Organiser demands Our clients / potential clients are becoming more technically astute, and aware with regards to what their requirements for each project are, and that gives energy the opportunity to work together with them to find the most economical, and ‘fit for purpose’ solution ensuring they have the best coverage for each, and every event. Cost is always a major factor with all of our clients, no matter how big or small, but we always 52 stand by our beliefs that, although we may on occasion, not be the cheapest, our 24/7 aftersales, and backup service ensure that when each project is completed, we have been the most efficient, and economical for our customers, which tends to see a relationship flourish, and loyalties forged. Brexit Energy has an excellent business model in place, which will enable us to continue our growth, and allow us to keep servicing our customers’ requirements even through the most uncertain financial climates, due to time, and cost specific re-investment. Training Our fully trained, and experienced colleagues are constantly undertaking new product specific training, as well as operating, administrative, and safety courses as, and when required. We believe that we are never too old to learn, and we can pass our knowledge, and experience on to our clients in the field. We believe that should the communication be on point from the start, and all parties are on the same page, relationships can be forged, and strengthened, not broken. A solid agreed process from day one is always essential, and as always, there will always be challenges along the way, but with a plan in place, these can be overcome with the minimum of fuss. Relationships are key to everyone’s success. Apprenticeships We always strive to invest in internal development for our staff, and although it may not operate under a so called ‘Apprenticeship guise’, we believe that constant training, and development of our colleagues are key to our success, and longevity as a group, holding us in good stead for the future. Freelance work We are constantly outsourcing at a relatively high rate, but in order to maintain our high standard of service to our clients, try to keep it a manageable level. When outsourcing, you tend to lose an element of control, which on the rare occasion may cause hurdles which normally would not be there. Winning business Energy are constantly proactive with regards to winning business, using technology to assist as we evolve, and grow, but at the same time using tried, and tested methods also. Face to face with our clients, ensures a more personal approach to our customer’s, and that way they can see the whites of our eyes.