AB 203 Unit 5 Assignment Case Study Analysis ( Customer- First Values Shape Hiring Decisions at Zappos )
requirements ).
4 . Demonstrate your understanding of the information presented in the weekly reading
assignments by defining terms , explaining concepts , and providing detailed examples to
illustrate your points .
5 . Include at least two references from your reading assignments , or other academic sources , to
reinforce and support your own thoughts , ideas , and statements using APA citation style .
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AB 203 Unit 5 Assignment Case Study Analysis ( Customer- First Values Shape Hiring Decisions at Zappos )
Case Study Analysis
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Read the Case ” Taking Responsibility : Customer-First Values Shape Hiring Decisions at Zappos ” at the end of Chapter 6 .
Answer the questions below ( not the questions at the end of the case study in the text ) in a 2-3 page paper . Note that the questions in this Assignment relate to both Units 4 and 5 .
● Select a recruitment policy that might best fit the culture of Zappos . Why is this policy a good fit for the organization ? What might be the impact of the recruitment policy on the organization ?