AB 203 AB203 AB203 Unit 5 Assignment Case Study Analysis ( Kaplan )
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AB 203 AB / 203 AB203 Unit 5 Assignment Case Study Analysis ( Kaplan ) Case Study Analysis
Read the Case ” Taking Responsibility : Customer-First Values Shape Hiring Decisions at Zappos ” at the end of Chapter 6 .
Answer the questions below ( not the questions at the end of the case study in the text ) in a 2- 3 page paper . Note that the questions in this Assignment relate to both Units 4 and 5 .
Select a recruitment policy that might best fit the culture of Zappos . Why is this policy a good fit for the organization ? What might be the impact of the recruitment policy on the organization ?
Describe the steps in the selection process at Zappos . Does this seem like a complete selection process ? If not , what steps would you add ?
Review the criteria for a successful selection method : reliable , valid , generalizable , practical , and legal . How well does Zappos meet those criteria ? How can it measure the success of its selection methods ?