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AAT Kings Tours USA Inc . United States Tour Operator Association ( USTOA ) Member 801 East Katella Avenue , Anaheim CA 92805 T : 1 866 240 1659
Booking Conditions
All references to tours in these booking conditions refer to all Guided Vacations , Short Breaks , Day Tours and Inspiring Journeys .
Payments
Deposit required $ 200 per person per tour
Final Payment 45 days prior to departure
Disclaimer
Travel is personal and each individual ’ s goals and experiences may differ , AAT Kings will not be bound by , or liable for any description , photograph , representation or warranty made by or provided by any independent third party sales representative , Travel Agent , or other person or entity relating to any vacation offered by AAT Kings .
General Information & Conditions
Vacation prices are based on costs , charges , tariffs , rates , prices , taxes , levies , exchange rates and other considerations as of the production date of this brochure . All are subject to change . For up-to-date pricing contact your travel agent or visit www . aatkings . com . No surcharges regarding cost or currency fluctuation will be made to the LAND only price once the deposit is received . No refund will be made on account of reduction of any of the above . If the total vacation price increases by more than 10 %, guests will have the option to cancel the vacation within 7 days of notification of the surcharge without penalty .
Fees & Taxes
Other fees and taxes are subject to change without notice and will be confirmed at time of booking . Any additional fees charged by airlines such as baggage handling , seat selections , and / or any other services are at the sole responsibility of the guest ( s ). Additional air-related restrictions apply .
Tour Participation , Exclusion and Release
Children under eighteen ( 18 ) years of age must be accompanied by an adult . Clients with disabilities are welcome on AAT Kings tours provided they are accompanied by an able-bodied companion and do not require special assistance from AAT Kings personnel . You must advise AAT Kings at the time of booking if you are affected by a condition , medical or otherwise , that may affect your enjoyment of the tour or its enjoyment by others . Failure to do so may result in the termination of your travel arrangements without any liability on the part of AAT Kings .
• Guests must advise AAT Kings , at time of booking of any physical , medical or other special needs that require accommodating . AAT Kings will make reasonable modifications to its policies , practices and procedures when necessary unless doing so will fundamentally alter the nature of the services provided .
• Guests must ensure they are medically and physically able to travel .
• AAT Kings may impose safety requirements . AAT Kings may exclude an individual from participation in a vacation or an activity if the individual ’ s participation poses a threat to the health or safety of others . The decision , made solely by AAT Kings , to exclude an individual will be based on an individualized assessment and reasonable judgment that relies on current medical evidence or on the best available objective evidence to determine the nature , duration and severity of the risk , the probability that potential injury will occur and whether reasonable modifications of policy , practices or procedures will mitigate the risk . No refunds will be given if the decision is made to exclude the guest .
• AAT Kings does not provide personal devices ( such as wheelchairs , hearing aids or prescription eye glasses ) or services of a personal nature ( such as eating , toileting or dressing ). A traveler who requires services of a personal nature should strongly consider bringing a companion to provide such assistance and must understand that the other travelers , Travel Director and AAT Kings staff will not be available for such purpose .
• Regrettably , motorized scooters are not allowed on any AAT Kings vacations .
• AAT Kings does not employ medical personnel ; any necessary medical attention must be sought at a local facility , if available , at the guest ’ s expense . AAT Kings is not responsible or liable for losses or costs incurred due to unavailability of medical service , or medical services obtained while on vacation , or for the quality of the care or services received . Medical care in other countries is not always comparable to care that you may receive in your local area . You are encouraged to purchase medical insurance that will cover you while on vacation . Your regular health insurance may not apply abroad .
• In purchasing your vacation , you attest that you are physically fit for it , if you have concerns please request additional details about your journey from your travel agent or AAT Kings .
• Some vacations include rough terrain , extensive walking over cobblestone streets , uneven pavement , steps , and / or locations which may not be easily accessible or accessible by wheelchair . During the vacation , AAT Kings may make arrangements with carriers , hotels and other independent suppliers to provide travel services . These parties are independent entities which AAT Kings does not control . Accommodations in international vacations may differ from those in North America . AAT Kings cannot guarantee disability access or accommodations for guest traveling on international vacations .
Many Optional Experiences are operated by independent third party suppliers , not AAT Kings . These are not part of the vacation package provided by us . Your contract will be with the operator of the experience . We are not responsible for providing of the experience , or anything that happens during the experience . Some experiences involve outdoor activities and / or can be physically demanding . You must make your own decisions about experiences and participate only in activities that suit your physical ability ; we suggest that you speak with your medical providers if you have questions about your abilities . We recommend you check whether any insurance you have also includes your participation in adventure activities you may undertake . AAT Kings may , in its sole discretion , decline booking any guests or remove any guest who cannot comply or refuses to comply with AAT Kings ’ terms and conditions . If this occurs , you are responsible for the cost of travel back to your hometown and AAT Kings shall not be liable for your losses and no refund shall be provided .
You agree that AAT Kings is released from all liability for , and you agree not to hold AAT Kings responsible for termination of your tour arrangements in accordance with the previous conditions , or any decision made by AAT Kings or by any service provider who refuses to provide you with special accommodations facilities or services that are not available or who refuses to carry you by reason of any disability or medical condition . You agree that our AAT Kings ’ Travel Director or Representative may take photographs and videos of you while you are on vacation and that these may be used in our brochures and / or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and / or films .
Passports , Visas and other Entry / Exit Requirements
To enter and leave Australia and New Zealand , all guests including children must be in possession of a machine-readable passport valid for 6 months after their trip return date along with applicable visas . Some countries require multiple entry visas . Please refer to www . aatkings . com ‘ All You Need To Know ’ section . For Australia , Canadian and US passport holders require an ETA prior to departure . Please consult AAT Kings or your travel agent for further details . Due to government imposed security / immigration measures , passport and emergency contact information is required for all guests prior to release of travel documents . It is the guest ’ s sole responsibility to secure and / or pay for any and all visas , reciprocity fees , affidavits , immunizations , etc . that are required to be permitted entry into each destination . In some countries you may be subject to ( reciprocity ) fees and or departure taxes / exit fees which will be collected at the airports upon entry / departure by local government authorities . Please note that entry to any country may be refused even if the required information and travel documents are complete and , if this occurs , no refund is due . For up-to-date detailed information on travel documents and visas , entry / exit taxes and further information on entry and exit requirements please check with your Travel Agent or local consular services . Obtaining and carrying these documents is your sole responsibility . AAT Kings bears no responsibility for such information and will not be responsible for advising and / or obtaining required travel documentation for any guest , or for any delays , damages , and / or losses including missed portions of your vacation related to improper documentation .
Air Arrangements
Special airfares for travel within Australia and New Zealand are available to international visitors , in conjunction with their international air tickets . Your travel professional will have details .
Reservations / Ticketing : Air-inclusive bookings require an additional non-refundable deposit at time of booking . Upon receipt of air deposit , your airfare , taxes and surcharges are final . This will be regardless of future price fluctuations up or down . When booking a guided vacation including flight , you will be required at the time of booking to provide us with the full name as detailed on the passport , date of birth , passport number , date and place of issue and expiration date for each guest . For published airfare bookings , a $ 75 per person processing fee will be charged . Changes to flight itineraries , name changes and / or corrections may either not be allowed or may result in penalties charged by the airline . These are the guest ’ s responsibility . Airlines ( and other travel providers , including AAT Kings ) change prices and routes from time to time . All air routings are in the sole control of the airline and are subject to change at any time .
Air Cancellation : Cancellations prior to airline ticketing incur a service fee of $ 50 per person plus air deposit or after airline ticketing service fees of $ 75 per person plus deposit is charged . This is in addition to any airline imposed penalties , which may be up to 100 % of the air ticket price , will be charged for cancellation . Some airfares including published fares booked by AAT Kings are non-changeable and non-refundable . Lost ticket replacement can take up to one year and processing fees may be assessed .
Airline Availability : Seats are limited in our contracted class of service and may not be available on every flight . AAT Kings does not hold block spaces on any airline and does not assure seat availability for every single guided vacation departure date .
Airline Seating : Not all airlines offer pre-assigned seats . Some may charge for pre-assigned seats . Any additional charges imposed by airlines will be at the guest ’ s expense . Where pre-assigned seats are not offered or different seats are desired guests must contact the airline ( s ) directly to arrange seating assignments . Seating is solely under the airline ’ s control , as are itinerary changes due to flight delays and schedule changes . AAT Kings reserves the right to offer alternative schedules for itineraries affected by airline schedule changes and equipment flight delays , flight cancellations and schedule changes are the responsibility of the airline . AAT Kings will not be responsible or liable for such delays or rescheduling .
Price Changes : Airlines and other travel providers ( including AAT Kings ) change pricing and itineraries from time to time . Prior to your booking and paying for travel , all prices and itineraries in this brochure are subject to change at any time . Guest Changes to flight itineraries and name changes may result in penalties charged by the airline . These are the guest ’ s responsibility . Airline Fuel Surcharges and Air-Related Taxes , Fees and Restrictions Airfares will be provided at time of booking , will be based on round-trip purchase , and will include air-related taxes , fees and fuel surcharges imposed by the airlines . Any additional fees charged by the airlines such as baggage handling , seat selections and / or any other services are at the sole responsibility of the guest ( s ).
Airline Special Requests : Seat assignment and special meal requests can be requested at time of booking . AAT Kings does not assure the request will be granted . Frequent Flyer miles can be accrued on most air carriers . Upgrades using mileage are not permitted . Many airlines do not automatically add frequent flyer numbers to records for flights booked and ticketed by AAT Kings . It is the guest ’ s responsibility to request frequent flyer credit from the airline . AAT Kings shall not be responsible for matters concerning frequent flyer miles .
Air Transportation : Not included unless otherwise indicated in the price panel . Please be advised that due to the Transportation Security Administration ’ s ( TSA ) Secure Flight Program , airlines must collect required information from guests . For more information regarding TSA ’ s Secure Flight Program , please visit www . tsa . gov
Booking Changes , Cancellations & Refunds
A fee of $ 35 or more per person , per change and any further costs we incur , will be charged for any revisions or alterations made to a reservation after the booking is confirmed with payment unless the change increases the price of the booking . Costs and changes may increase the closer to the departure date that changes are made . We will try to make your requested change but it may not be possible . A change of Guided Vacation date or itinerary within 45 days of departure date will be treated as a cancellation . Cancellation fees will apply except when changing to an earlier departure date and the vacation price is equivalent or greater , in which case a $ 35 ( or more ) per person amendment fee will be charged . Name changes or corrections will be treated as a cancellation and fees may apply . You must also pay any charges or fees imposed by airlines for any changes , including name and date changes . This can be up to 100 % of the value of the ticket .
Smart Ways to Save
1 . Early payment discounts apply only to the land component of the vacation ( do not apply to pre or post accommodations , vacations incorporating rail or cruise components , or third party operated vacations / day tours ).
2 . Kings Club Past Guest Discount – one discount will be available per person , per Guided Vacation . You must have traveled with us before you can redeem the discount . Please advise previous vacation details at time of booking .
3 . 2nd vacation discount applies to AAT Kings operated Guided Vacations ( First Choice , Best Buys ) & Inspiring Journeys . Vacations must be booked at the same time and the discount is per person off the Land Only portion of the vacation with the shortest duration .
4 . The triple share discount is available when 3 guests share a twin or double room with an extra bed ( foldaway , sofabed or rollaway ). Triple share is not available at all hotels .
5 . Traveling alone discount applies only to AAT Kings operated Guided Vacations ( First Choice , Best Buys ). It does not apply to Inspiring Journeys & Short Breaks .
6 . Group Travel option applies only to AAT Kings operated vacations .
Please refer to aatkings . com / combined or call AAT Kings for a full list of which discounts can be combined .
Cancellations & Cancellation Fees
• Travel arrangements for any member of the party may be cancelled at any time by written notice by the person who made the booking . Please note the following :
• If the notice of cancellation is received by AAT Kings more than 45 days prior to the vacation departure date , deposit will be returned along with any Travel Protection payment .
• If full payment is not received 45 days prior to departure date AAT Kings has the right to cancel your reservation . AAT Kings will not be responsible for lost reservations .
• Notice of cancellation must be made in writing directly to AAT Kings or through your travel agent .
• If a person in a party cancels and there is a room change caused by this cancellation ( such as a Twin / Double to Single , or Triple to Twin / Double ), changes for the new room type will be the responsibility of the remaining party .
• The charges detailed in the Summary Information Table will be applied when notice of cancellation is given after the booking is confirmed .
• If a guest fails to join the vacation on the day of departure , cancellation fees will be 100 % ( unless the guest notifies us of the delay and joins the vacation later at their own expense ).
• Cancellation fees applied to additional accommodations and / or chargeable transfers , prior to and after the vacation reserved through AAT Kings , are additional to any cancellation or other charges that may be levied by your Travel Agent .
• Additional hotel accommodations and / or chargeable transfers cancelled within 14 days of booked date will incur a 100 % cancellation fee . For cancellation outside 14 days before the booking date the following fees will be charged .
AAT Kings Guided Vacations , Short Breaks & Inspiring Journeys PERIOD OF NOTICE CANCELLATION FEE 45 days and over Deposit forfeited 44-22 days 25 % of tour price 21-8 days 30 % of tour price 7-1 days 50 % of tour price Departure day ( no show ) 100 % of tour price
AAT Kings Day Tours PERIOD OF NOTICE CANCELLATION FEE
Less than 6 days prior to departure
50 % of tour price 24 hours or no show 100 % of tour price
Hotel and / or Chargeable Transfer Cancellation Fees PERIOD OF NOTICE CANCELLATION FEE 45 days and over $ 35 per person
44-22 days 25 % of the price for the accommodations and or chargeable transfers
21-15 days 30 % of the price for the accommodations and or chargeable transfers
Travel agent fees and cancellation charges may also apply
Airline Flights / Tickets : After deposit has been received , any changes prior to airline ticketing incur a $ 35 service fee per person or if after ticketing a $ 75 service fee per person . This is in addition to any airfare rate increase and any additional change fees imposed by the Airline . Some airfares including published fares booked by AAT Kings are non-changeable and non-refundable . See Air Cancellation Section above .
AAT Kings is not responsible for other travel arrangements that you or your party has made outside AAT Kings that are affected by our cancellations .
If the reason for your cancellation is covered under your insurance , you may be able to reclaim these charges from your insurer . You and your Travel Agent are responsible to make this claim to your insurer .
Illness or Absence Early return expenses are the guest ’ s responsibility . There is no refund for absence or early departure from a vacation , included but not limited to missed hotels , transfers , meals or sightseeing . AAT Kings urges you to purchase travel insurance to cover such circumstances . AAT Kings makes no representation or guarantees concerning reimbursement , scope of coverage or other aspects of any travel insurance policy or claim .
Quad Share Rooms
Quad share rooms are not available and clients are required to book two twin rooms . Inter-connecting rooms are available on request and subject to availability .
Solo Travelers
Where single rooms are available , an additional charge applies . Refer to individual programs . Single rooms in some remote locations cannot always be guaranteed and in some cases , the single charge is obligatory . Triple rooms are available on request and a discount per person applies . The third bed may be a ‘ fold-away ’, ‘ sofa-bed ’ or ‘ roll away ’. If you are traveling alone on a vacation and do not wish to pay the single supplement , AAT Kings will ensure that you share a room with a person of the same gender . If we are unable to match you , we ’ ll provide a single room at no additional charge . Please request at time of booking . Does not apply to Small Group Tours and Short Breaks .
Hotel Check-in / Check-out
Check-in time at most hotels is 3pm . If you are arriving early into a city , you may wish to request an early check-in to your hotel room , so as to allow for immediate check-in . An additional nights charge will apply .
Extended Stays
If you arrange with AAT Kings to remain at a destination before or after your vacation , your stay will be at your sole expense as is the transfer to either the hotel or airport . Please see the ‘ Why not stay a little longer ’ section of this brochure for a list of pre and post vacation accommodations . Space is limited and if available is for up to three nights before and / or after each vacation . Breakfast and luggage handling is not included unless otherwise noted . If your extra night / s accommodations is not the hotel where your vacation begins or ends , you will be responsible for your transfer arrangements at your own expense .
Refunds and Penalties
Illness or absenteeism : in the event of your withdrawal from a tour after commencement for reasons of illness you must obtain a medical certificate in support of any insurance claim . We regret that no refunds can be made for absences from a tour , including but not limited to , missed meals or sightseeing . AAT Kings makes no representation or guarantees concerning reimbursement of funds paid by you under any insurance claim .
Travel Insurance
AAT Kings recommends that all guests purchase comprehensive Travel Insurance . Certain countries have a requirement for foreign visitors to have valid medical insurance on entry . AAT Kings cannot be held responsible for denied entry if a guest is unable to provide details to authorities of insurance or denial of entry for any reason .
Vacation Inclusions
Transportation , entrance fees and boat cruise prices as per itinerary , services of a Travel Director and Tour Driver and meals as specified . Accommodation on a twin share basis ( unless otherwise specified ). Subject to a minimum number of clients , AAT Kings reserves the right to operate touring on a smaller vehicle with a Driver Guide . On some occasions coach restrooms may be inaccessible depending on operational conditions .