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Departures in early and late season are potentially operated in cool
weather conditions. As a result, itinerary variations may occur. Certain
activities may not be precisely as described or may not be available due to
seasonality or weather conditions. We will try to notify you or your travel
agent of changes. If your enjoyment may be diminished by such
limitations, please check with us or your travel agent before making a
reservation. AAT Kings ‘Be My Guest’ experiences are unique and take
place in singular locations. In the unlikely event that our local hosts are
unable to welcome AAT Kings guests, AAT Kings will attempt to find an
alternative experience or a highlight meal will be provided in place of the
‘Be My Guest’ experience.
Vacations & Changes
During local or regional vacations, certain facilities such as museums,
sightseeing trips and shopping may be limited or unavailable. In such
instances itinerary changes are made by AAT Kings seeking to reduce
inconvenience to guests. Such changes are deemed not to be a major
change to the itinerary and no compensation will be payable to guests.
Vacations, closing days and other occurrences may necessitate a change
of the day of the week for scheduled highlight dinners, regional meals,
sightseeing or other activities. If, you feel your enjoyment might be
diminished by any of these circumstances please check with the
respective national, state or territory tourist office before selecting a
specific departure date.
local representative who will endeavor to assist you. Prompt action will
assist the supplier of the services to rectify the situation and ensure
enjoyment of your vacation. It is a legal requirement that you advise the
supplier of any issues you may have whilst on tour. If you fail to give the
supplier and/or AAT Kings the opportunity to investigate and rectify your
complaint at the time, this may affect your rights under this contract if
your complaint cannot be resolved locally or through our office (detailed
below). You should make contact with the travel agent with whom you
booked your vacation who will contact us to advise of the problem so that
we may endeavor to resolve it. Should a problem remain unresolved, we
request that a complaint be made in writing within 28 days of completion
of your tour to:
Guest Relations Department, AAT Kings Tours (USA),
5551 Katella Avenue, Cypress, California 90630
Uluru-Kata Tjuta National Park Entry Fees
Airport Transfers The entry fee for Uluru-Kata Tjuta National Park is USD20/CAD27 per
adult and USD10/CAD14 per child and is valid for a period of 3
consecutive days. The entry fee is included on all Short Breaks. The entry
fee is not included on any Day Tours and must be pre-purchased at time
of booking or on day of travel. This is an additional compulsory
government charge and is subject to change without notice. You must
carry your entry ticket with you every time you enter the National Parks or
you will be required to purchase another ticket. Child age is 5-15 years.
These prices are subject to change without notice.
Special Meals The Operator warrants only that the services shall be generally, though in
view of the vagaries of travel, not necessarily precisely, as described, and
subject to change and the other terms and conditions herein. All other
warranties, express and implied, including warranties of fitness for a
specific purpose and merchantability are expressly excluded. There is no
warranty that extends beyond the description of the face hereof.
Where indicated in this brochure, complimentary arrival and departure
transfers are provided between designated airports and AAT Kings’ hotels
on the scheduled start and end days of your tour only (Guided Vacations &
inspiring Journeys only). Complimentary transfers are only included with
pre/post tour accommodations booked with AAT Kings, and where flight
arrival and departure details are advised.
Please advise AAT Kings of any special dietary requirements at least
14 days before departure. Note that any special meal requirements will be
on a request basis only. AAT Kings cannot guarantee the availability of
special meal types.
Not Included in Your Tour Price
Any items and matters not referred to above, including airlines to and
from your destination, air-related taxes and fees (except where specified);
additional fees charged by airlines such as checked and/or excess
baggage, seat selections and any other services, passport and visa fees,
insurances or all kinds, tips/gratuities to Motorcoach Driver, Local Host,
Local Specialists and Travel Director; laundry; phone calls; minibar;
beverages and meals not detailed in the itinerary; Optional Experiences;
and all items of a personal nature. Additional taxes and surcharges may
be collected by foreign government and non-governmental entities. The
price does not cover costs and expenses, including your return home, if
you leave the guided vacation whether of your own volition, our decision
based on behavior that disrupts the trip, due to illness, action by any
government or other reason. This list is illustrative and not a complete list
of every item not included.
Luggage Allowance
One medium size suitcase per person plus one piece of hand luggage
which may be carried on board the coach. Please note that hand luggage
with an adjustable handle and wheels will not fit in the overhead
compartments of the vehicle and cannot be accepted as hand luggage.
Maximum weight of the suitcase is not to exceed 50lbs (23kg). We are
required by strict Government vehicle weight regulations to enforce and
adhere to this limit. If your luggage exceeds this limit, we ask that you
make alternative arrangements for the excess to be forwarded to the
termination point of your tour. We suggest that you have wheels on your
suitcase, as there are certain places where assistance is not available (e.g.
railway stations and cruise terminals). Airlines may impose stricter weight
and size limits for luggage and may also charge fees for checked
baggage, including the first checked bag. Please check with your
airlines/s directly for their most current baggage regulations and related
fees. AAT Kings is not responsible for additional fees imposed by carriers
in regard to luggage. All luggage and personal effects are at all times, and
in all circumstances at the risk of the tour participant. Luggage insurance
is strongly recommended.
Tipping/Gratuities:
While it’s not compulsory in Australia or New Zealand, tipping is becoming
an increasingly accepted practice in all areas of the service industry.
Tipping is on a voluntary individual basis, with a guideline of $5 per day, to
your Travel Director or Driver Guide at the end of your vacation.
Smoking and Seat Rotation
Government regulations prohibit smoking inside tourist coaches,
including e-cigarettes. Please restrict smoking to the ample stops en
route. To enable everyone the opportunity of enjoying window and front
seats, guests change seats daily during the course of the tour.
Liability
In any legal action, arbitration, or other proceeding to enforce, interpret or
construe the terms and conditions, or concerning any grievance relating
to the booking, the prevailing party shall be entitled to recover its
reasonable legal fees and expenses on a solicitor/client basis.
What to Bring
We recommend casual, lightweight, drip-dry clothing with some warmer
articles for the evenings and cooler days. For the winter months, a warm
jacket is recommended. Pack shorts, pullover, rubber-soled walking
shoes, swimsuit, towel, sleeping clothes and waterproof jacket. Do not
forget a hat, camera, sunglasses, insect repellent, sunscreen, toiletries
and a bottle for drinking water. Note that regular laundry facilities may not
always be available. Dress is usually casual, so bring comfortable
clothing. In Central Australia, Southern Australia and New Zealand nights
in winter (May to August) can be cold, frosts and snow do occur and
occasionally cold winds blow, so bring warm clothing to suit. Days are
usually sunny and mild. In Northern Australia warmer conditions apply, so
come prepared.
Wi-Fi
Complimentary Wi-Fi service is available in many hotel guest rooms and/
or the public areas of most hotels. Complimentary Wi-Fi is also provided
on-board most of our touring coaches. Wi-Fi on coaches uses a mobile/
cellular network and as a result the connection will be slower than regular
broadband and at times may not be available in some areas. Please note
that Wi-Fi may not be available on transfer coaches and other local
services.
Independent Touring
Companies other than AAT Kings operate some touring in this brochure.
Third Party Suppliers
IMPORTANT: Scenic Flights, Boat Cruises, Helicopter Flights, Cable Car
Rides, some 4WD Tours, White Water Rafting, Camel Rides, Hot Air
Ballooning, Rail etc. These excursions are not operated by AAT Kings
Tours, or by persons or companies associated with AAT Kings Tours.
These activities may involve inherent risk of injury, death, accident, delay
and loss, and guests assume all such risk with regard to any
misadventure, death, injury, delay or loss which occurs during, or as a
result of any such activity.
Complaints
If an issue arises or you need assistance, you should immediately inform
the relevant supplier (for example the hotel) and your Travel Director or our
Disclaimer for Warranties
Responsibility
1. This brochure represents the entire agreement between the Guest and
AAT Kings Tours International Ltd., who is the product owner.
2. A AT Kings and its agents (collectively ‘AAT’) act only as agent for the
guest and upon express condition that AAT Kings shall not be liable or
responsible for any direct, indirect, consequential or incidental damage,
injury, loss, accident, delay or irregularity of any kind, which may be
occasioned by reason of any act, or omission of any third party
(including without limitation, any act, inaction or breach of contract of
any third party which is to, or does supply any goods or services for this
tour). Without limiting the foregoing, AAT Kings does not own or
operate any third party suppliers of services such as hotels,
restaurants, transportation companies, sightseeing companies or local
tour operators with the exception of Down Under Tours. It is not
responsible for any injury, death, loss or expense due to overbooking of
accommodations, default of any third parties, sickness, weather,
strikes, acts of God, government/s, acts of terrorism, criminal activity,
war, quarantine, force majeure events or any other cause beyond its
control. All such risk, loss and expense must be borne by the guest.
3. Most coach tours are subject to a minimum number of guest bookings.
Where this is not reached, we endeavor to give ample notice and
suggest suitable alternatives. Any additional costs incurred are the
responsibility of the guest.
4. Legal proceedings against the company may be instituted only in a
State or Federal Court within the State of California, or in the U.S.
District Court for the Central District of California. The applicable law
shall be the law of the State of California.
5. We reserve the right to change the hotels and vehicles used, if
operational considerations require this.
Additional Risks
Additional risks and damages may arise including, but not limited to,
hazards of traveling in undeveloped areas, hazards of travel by boat, train,
automobile, aircraft and other means of conveyance , animal interactions,
forces of nature, political unrest, other unrest, hazardous local customs
and practices, differing levels of sanitation, differing standards of safety,
risks associated with water, food, plants, insects and differing animal
regulation, accident or illness in areas lacking means of rapid evacuation
of medical facilities and acts of national and local governments and
unrest and acts of others against governments. These risks are not an
exhaustive list but are examples of many kinds of risks. You are voluntarily
participating in these activities with the knowledge that there are
significant dangers involved and you hereby agree to accept any and all
risks. As lawful consideration for the agreement with AAT Kings to
participate in such trips and activities you agree you will not make a claim
against AAT Kings or its related companies or its personnel or sue for
bodily injury, emotional trauma, death, property loss or damage or other
loss, cost or expense, however caused, as a result of or related to your
contracting for, traveling to or from, or on any and every other way
participating in the trip. You release AAT Kings, its related companies and
its personnel from any and all claims, known or unknown, arising from
contracting for, traveling to or from, and in any and every way participating
in a trip. This release of liability and assumption of risk agreement is
entered into on behalf of you and all members of your family and party,
also including minors accompanying you. This agreement also binds your
heirs, legal representatives and assigns.
Safety
related to these Terms and Conditions shall be solely in the Superior Court
of California in or for Orange County or the United States District Court for
the Central District of California. This Agreement shall be construed
according to the internal laws of California without regard to conflicts of
law principles, all guests claims must be submitted in writing and received
by AAT Kings no later than 60 days after completion of the AAT Kings
vacation. GUEST CLAIMS NOT SUBMITTED AND RECEIVED WITHIN
THIS TIME SHALL BE DEEMED TO BE WAIVED AND BARRED.
Errors and Omissions
In the case of computer or human billing errors, we reserve the right to
re-invoice participants with correct billing. Every effort is made to ensure
brochure accuracy at the time of going to press however AAT Kings
cannot be held responsible for printing or typographical errors, or errors
arising from unforeseen circumstances. Moreover, photographs and
descriptions of locations or attractions are merely representative of
conditions that existed at time of brochure printing and conditions may
not be the same at the time of your journey.
The airline(s) featured or nominated in this brochure do not by virtue of
their endorsement of this brochure commit or represent themselves
either as contracting with any purchaser of a vacation from AAT Kings or
as having any other legal relationship with them. All bookings made within
any provider of any transport, facilities, meals, other goods or of any
services are subject to terms and conditions and exclusions and/or
limitations and liability imposed by them in relation to matters not covered
particularly and expressly by our agreement with AAT Kings.
If you decide that you do not want to visit a country or part of a country
you intended to visit because of any law, condition or requirement of any
government or governmental authority, official, servant or agent, you are
responsible for any costs, expenses, charges, fees, losses or damage
incurred as a consequence and any cancellation or amendment fees.
None of the companies in the AAT Kings group of companies, or any other
servants or agent, accept responsibility or liability for your acts, omissions,
defaults conduct, state of health, condition or circumstances.
Guests who purchase from within California
Transactions entered into with AAT Kings are covered by the California
Travel Consumer Resolution Fund (TCRF) if the guest is located in
California at the time of payment. Eligible guests may file a claim with
TCRF if the guest is owed a refund of more than $50 for transportation or
travel services with the seller of travel failed to forward to a proper provider
or such money was not refunded when required. The maximum amount
which may be paid by the TCRF to any one guest is the total amount paid
on behalf of the guest to the seller of travel, not to exceed $15,000. A claim
must be submitted to the TCRF within 12 months after the scheduled
completion date of travel. A claim must include sufficient documentation
to prove your claim and a $35 processing fee. Claimants must agree to
wave their rights to other civil remedies against a registered participating
seller of travel for matters arising out of a sale of which you file a TCRF
claim. You may request a claim form by writing to: Travel Consumer
Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-600; or faxing
a request to (213) 897-8846
Guests purchasing from outside of California
Transactions entered into with AAT Kings are not covered by the California
Travel Consumer Restitution Fund.
Data Protection
To process your vacation booking, AAT Kings will need to use personal
information for you and guests in your booking. Personal information may
include each guests name, address, phone number, email address,
passport number, and sensitive information such as health, medical,
dietary, mobility, religious or other special requirements. This personal
information may be passed on to other suppliers of your travel
arrangements in addition to public authorities (such as customs and
immigration), security and credit checking organizations, and otherwise
as required by law. We may need to provide personal information to
contractors who provide services to or for us (e.g. sending mail, providing
marketing assistance, etc.). This may involve sending personal
information (including sensitive). In making your booking you consent to
your personal data being passed to relevant third parties as set above. We
may also use personal information you provide us to review and provide
the vacations and services we offer, and to contact you (by post, email,
telephone or other means) about other vacations and services offered by
AAT Kings that may interest you, if you do not want to receive this
information, or if you want a copy of the personal information we hold
about you, write to us at AAT Kings 801 East Katella Avenue, Anaheim,
California 92805. AAT Kings may charge a fee for supplying you this
information as permitted by law.
Photography
A selection of images in this brochure have been supplied by Hamilton
Island, South Australia Tourism Commission, Tourism Australia,
Destination New South Wales, Tourism Northern Territory, Tourism and
Events Queensland, Tourism Tasmania, Tourism Tropical North
Queensland, Visions of Victoria, Voyages Indigenous Tourism Australia,
Wildlands Wetlands Cruises, Wildman Wilderness Lodge, Te Puia, Real
Journeys, Tamaki Maori Village, Destination Queenstown, Destination
Rotorua.
Images in this brochure are indicative only and may not reflect specific
destinations visited.
Front cover: Uluru Guided Base Walk, Northern Territory, Australia
Where the guest occupies a motorcoach seat fitted with a safety belt,
neither AAT Kings nor the operator nor its agents or co-operating
organizations or service providers will be liable for any injury, illness or
death for any loss or damages or claims whatsoever arising from any
accident or incident, if the safety belt is not being used at the time of such
an accident or incident. The exclusion and limitation of liability shall not be
used to imply that the operator or its agents or affiliated entities are liable
in other circumstances. Brochure Validity
International Treaties AAT Kings Tours Pty. Ltd. ABN 97 079 722 464
82-86 Bourke Road Alexandria NSW Australia 2015
Website: aatkings.com
Transportation companies, airlines etc. are not to be held responsible for
any act, omission or event during the time the guests are not on board
planes, transportation or conveyances. We rely on international
convention which may apply to the services provided by us, our suppliers
or agents with respect to any claim of any nature brought by you against
us as a result of the provision of those services. International conventions
which apply may include: Warsaw Convention 1929, (as amended by
Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal
Convention, the Berne Convention for rail travel, Athens Convention 1974
for carriage by sea, the Geneva Convention for carriage by road and the
Paris Convention 1962 for Hotels. We are to be regarded as having all the
benefits of these conventions on limiting our liabilities in relation to any
claim of death, injury, loss, damage and delays to guests and luggage.
Enrolment in and payment for a vacation shall constitute agreement and
acceptance by the guest of the terms and conditions in this brochure.
These cannot be varied except in writing by and office of the Company.
AAT Kings Limited Role
AAT Kings, a California corporation, serves only as a sales representative,
and is not responsible for any activity beyond its limited role in arranging
reservations and ticketing. AAT Kings shall not be responsible or liable for
any acts, omission or default, whether negligent or otherwise, of any other
entity whether or not affiliated with the operator.
Choice of Law and Venue Selection
This Agreement is deemed to be entered into in Orange County, California.
The exclusive venue for any action concerning the interpretation,
enforcement, or breach of any term, obligation, or duty as contained or
01 April 2020 – 31 March 2021
For tour pricing and itineraries departing before 01 April 2020, refer to our
2019 brochure. Please note surcharges and minimum night stays may
apply, and itineraries may vary due to special events, New Year’s Eve,
Christmas, Easter etc. The tours advised in this brochure are operated by
AAT Kings Tours Pty. Ltd., on behalf of AAT Kings Tours International Ltd.
Financial Protection US$20 MILLION – your peace of
mind guarantee
The traveling public has always been concerned about protection of
advance bookings. As part of AAT Kings’ commitment to providing our
customers with peace of mind in all dealings with AAT Kings, Travcorp
Financial Services Ltd has provided a letter of credit to Trafalgar of
US$20Million in respect of all customers traveling with AAT Kings.
The USTOA $1 Million Travelers Assistance Program
AAT Kings shares the coverage available under the USTOA $1 Million
Travelers Assistance Program with affiliates of the Travel Corporation
who, as an Active Member of the USTOA is required to post $1 Million
with USTOA to be used to reimburse, according to the terms and
conditions of the USTOA Travelers Assistance Program, the advance
payment of AAT Kings customers in the unlikely event of The Travel
Corporation bankruptcy, insolvency or cessation of business. Further, you
should understand that the $1 million posted by the Travel Corporation
may be sufficient to provide only a partial recovery of the advance
payments received by AAT Kings. Complete details of the USTOA
Travelers Assistance Program and a list of affiliates may be obtained by
writing to USTOA at 275 Madison Avenue, Suite 2014, New York, New
York 10016, or by email to [email protected] or by visiting their
website at www.ustoa.com