80 ASIA'S TOP ACHIEVERS Jun 2016 - Page 41

One of the recipients of Singapore’s Top 25 Prestige Brand Award in 2014.

Accredited for their dedicated customer service and prompt repair service, The Repair Hospital is a one-stop repair centre for laptops, mobile phones, and tablets. Having opened 3 outlets in a matter of 4 years, The Repair Hospital, headed by Mr. Esmond Liu and Ms. Adeline Ong, continues to capitalize on affordable, yet speedy and quality repair in order to obtain positive customer reviews. Mr. Esmond Liu and Ms. Adeline Ong believe in providing excellent service that will in turn garner referrals from satisfied customers.

The business started as a partnership in 2011 involving the buying, selling, and repairing of electronic products in a 100 sqft office. Soon after they observed the market trends and patterns unique to The Repair Hospital and pertinent to the optimization of ROI, the partnership was converted into a “private limited” in 2012 that focuses on repair services only.

Reliability is at the center of the business. While a large percentage of their customers are attributed to Google advertising, The Repair Hospital also depends heavily on positive word-of-mouth to build a wide customer base. It is always a race against time since customers would need their devices back as soon as possible. Even as the 18-member team strives to deliver impeccable service, The Repair Hospital is about punctual repair that is reasonably priced.

In the next 1 to 3 years, Mr. Liu and Ms. Ong plan to set foot on Asian ground beyond Singapore, having already positioned as the largest IT repair services provider in Singapore that is trusted by many.

ONE-STOP REPAIR SERVICE CENTRE

82 LORONG 23 GEYLANG #06-12

TEL: (65) 6846 9980

EMAIL: YUKI@THEREPAIRHOSPITAL.COM

WEBSITE: WWW.THEREPAIRHOSPITAL.COM

THE REPAIR HOSPITAL PTE LTD

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