2019 Summer Brochure PDHP_Summer_2019_WEB_Final - Page 97

General Information NEW FOR 2019! Complete your refund online. Contact registrations@pdhp.org for more details. Guidelines: 1. Refund requests may be completed online or in-person at a Park District facility. Online- Log in to your online account and select the My Account menu. Click Activity Cancellations and select the program(s) you wish to cancel. Service fees will be assessed according to the schedule listed below. Follow the prompts to checkout. Your refund is not complete until you receive a receipt/confirmation. In-Person- Fill out a Refund Request Form at the Park District facility where the participant’s program is held. The request form will be forwarded to the appropriate program supervisor for approval. Service fees will be assessed according to the schedule listed below. Confirmation of the refund will be sent via email. 2. Refund must be requested at least one day prior to the program start date*. Refunds requested on or after the program start date will not be honored. * Refunds for ParkSchool or One-Day/Special Events will not be honored if requested less than 10 days prior to the program start date. 3. If a Park District class is cancelled due to lack of enrollment, a full refund will be issued. 4. Registration and the applicable payment are non-transferrable between individuals. 5. We do our best to issue refunds as soon as possible, but sometimes delays are necessary to ensure accuracy. Refunds by check can take 2-4 weeks to issue. A refund to your charge card may be processed within 3 business days; however the credit may not appear on your statement until the next billing cycle. Refund Schedule & Service Fees: One-Day & Special Events • A $5 service fee per program will be assessed if the refund is requested 10 or more days prior to the event start date. Refunds requested less than 10 days prior to the event start date will not be honored. ParkSchool • A $200 service fee per program will be assessed if the refund is requested 10 or more days prior to the program start date. Refunds requested less than 10 days prior to the program start date will not be honored. Recreation Programs • A $12 service fee per program will be assessed if the refund is requested 10 or more days prior to the program start date. • A $24 service fee per program will be assessed if the refund is requested less than 10 days prior to the program start date. • No refunds permitted if requested less than one day prior to the start date of the program. Behavior Management Policy To help make our programs and facilities enjoyable for all, participants and members are expected to exhibit appropriate behavior at all times. It is required that all patrons adhere to our Behavior Management Policy. This includes but is not limited to showing respect to all patrons and staff, abstaining from the use of abusive or foul language, refraining from causing bodily harm to themselves or others, respecting equipment, supplies, and facilities. Failure to follow these guidelines may result in permanent suspension of participation. To view the policy in its entirety please visit pdhp.org. Scheduled Payments Available Payment Plans 2-Part Payment Plan: Full-Year Dance and West Ridge After School Variety programs are eligible to split their payments into two equal installments. First payment is due at the time of registration. Second payment will automatically process on October 5 to the credit/debit card provided at the time of registration. Deadline to register using the 2-part payment plan is September 11. ParkSchool Payment Plan: Registrants of ParkSchool are eligible for monthly scheduled payments. Scheduled payments are charged automatically from the credit/debit card provided at the time of registration. Fall Session- Five Equal Installments • Deadline to register for Fall Session using the payment plan is July 31 • 1st installment is due at the time of registration • Next four equal installments due on the 5th of each month from August to November Winter Session- Six Equal Installments • Deadline to register for Winter Session using the payment plan is November 30 • 1st installment is due at the time of registration • Next five equal installments due on the 5th of each month from December to April Payment Plan General Guidelines 1. Scheduled payments can only occur with the appropriate completed partial payment form at the time of in-person registration or online with the ‘scheduled payment’ billing option. 2. Scheduled payments must be arranged by the registration deadlines listed above. 3. Registrations paid in-full cannot be changed to a payment plan. 4. First payment is due at the time of registration. 5. Installment payments are scheduled at the time of registration with a valid credit or debit card. This payment will automatically process according to the schedule listed above. 6. A $20 service fee is assessed for late or declined payments. Continued delinquency will result in removal of the participant from the program. Online Registration Instructions Please visit our Registration FAQ page at pdhp.org for step-by-step instructions on setting up scheduled payments when registering online. Good Time Guarantee We are committed to providing the public with high quality recreation programs. Our residents are important to us, and we feel they deserve quality at all times. Our promise and policy are as follows: If requested by the beginning of the third class, the Park District of Highland Park will give you a full refund if you are unsatisfied with the quality of instruction, your child’s inability to adapt emotionally in the class, or the skill level is not appropriate for the participant. Guidelines 1. Participant must attend the first two classes of the program. 2. The Good Time Guarantee Refund Form must be filled out appropriately and received prior to the third class meeting. Forms are available at the front desk of all Park District facilities. The Park District will not fax, mail or email copies. Upon receiving your completed form before the third class, we will process a full refund of your paid fees. This applies to programs seven weeks or more in length, unless otherwise noted. Summer 2019 • Park District of Highland Park 97 Program Refund Requests