HIGHER CERTIFICATE
IIE Higher Certificate in Information Technology in Support Services (HSS123)
Purpose of the qualification
The purpose of this qualification is to prepare students to enter the job market in modern, IT driven
business, and to provide students entry into higher education.
The focus of this qualification is to provide the skills required from employees in Information Technology
Support Services. A balanced combination of information technology theory and practical skills, with
strong emphasis on office applications and technical skills, has been formulated through the strategic
selection of key modules and outcomes. Graduates will be prepared for entry into the working world with
a focused skill set which will allow them to consider a variety of different entry level employment options.
The Higher Certificate in Information Technology Support Services develops the following different skills:
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Fundamental skills: Basic office computing, business communication and business calculations
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Technical hardware, software and networking skills
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Help desk and business practice skills
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Introductory web development skills.
A module dealing with the practical application of knowledge and Work Integrated Learning (WIL) is
included to support the main disciplines in the programme. The WIL module and Network Architecture
module provide the link between the different skills sets and modules by requiring the student to apply the
skills learned in a simulated business environment in a logical and practical manner. Students are required
to frequently assess the relationship between the main disciplines in the WIL module. This module
also aims to introduce students to the practice of support services. A logical progression is followed
throughout, to establish and build knowledge of modern technology and use, to enable the student to
School of Psychology
& communication
School of
EDUCATION
School of
FINANCE & ACCOUNTING
The skills required by students to enter the workplace, either as self employed individuals or within
an existing organisation, together with industry requirements have been considered within this
qualification. A good combination of information technology theory and practical skills, with strong
emphasis on software development, has been embraced through specific modules and outcomes
selection.
Diploma in Information Technology and Software Development will equip students with the
required competence to apply Information Technology skills and knowledge to gain competitive
advantage in business. Basic software knowledge together with progressive development of
programming techniques, programming languages and some web programming knowledge are
the important aspects learned in this programme. The concepts of basic mathematics, business
communications and business practice are included to provide a balanced perspective and to fully
equip students for industry.
Exit level outcomes of the qualification
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Demonstrate applied competence in the analysis and design of software solutions to meet
specific business requirements.
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Integrate programming, database and web development techniques in creating applications
for a business environment.
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Demonstrate an ability to use a variety of programming tools and techniques to develop
secure computer applications for a business.
•
Apply generally accepted coding best practice in the development of secure software
solutions.
•
Test and quality assure software applications.
School of INFORMATION &
COMMUNICATIONS TECHNOLOGY
School of
LAW
School of
MANAGEMENT
Purpose of the qualification
The purpose of this qualification is to qualify students to follow a successful career in Software
Development. This 3 year diploma is structured in accordance with the new NQF guidelines with
the total minimum of 360 credits of which a minimum of 60 are at NQF Level 7 and a maximum of
120 are at NQF Level 5.
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IIE Diploma in Information Technology in Software Development (DISD313)
The following qualifications are offered in the School of Information Technology. A brief description of
each programme follows below.
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Access the Full-Time qualification academic calendar here.
DIPLOMA
QUALIFICATIONS OFFERED WITHIN THE SCHOOL OF INFORMATION AND
COMMUNICATIONS TECHNOLOGY
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Access the Full-Time qualification fact sheet here.
What sets the School apart is that it continually engages with the IT, keeping abreast of evolving IT
technologies and amending its curricula in sync with developments in the IT world. The School uses the
latest technologies in its classrooms which make for a relevant blended learning approach that promotes
practical learning. Lecturers employed by the School of Information Technology consult and work in the
industry and share a wealth of industry experience and knowledge.
For specific information related to this qualification including admission requirements, qualification
structure, articulation and career options, please download the fact sheet below.
The dynamic and fast paced Information Communications & Technology (ICT) sector of the economy
is experiencing a skills shortage. The IIE’s Varsity College School of Information and Communications
Technology (ICT), through The IIE degree, diploma and higher certificate programmes, is addressing this
shortage with its industry ready IT graduates.
The IIE’s Varsity College School of Information Technology is a part of The IIE’s Faculty of Information and
Communications Technology.
Exit level outcomes of the programme
• Present and communicate information reliably and appropriately in a business environment
• Support computer hardware within a business environment
• Support software within a business environment
• Operate a helpdesk service following accepted helpdesk processes within an ICT environment
INTRODUCTION TO THE SCHOOL OF INFORMATION TECHNOLOGY (SoIT)
School of INFORMATION TECHNOLOGY
relate to the scope and role of a service technician in the modern IT driven business world. The
curriculum will contribute to the achievement of the intended outcomes by introducing simple
concepts that provide the foundation for progression within the qualification and also for students
wishing to pursue further studies such as an appropriate Advanced Certificate or a Diploma.
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