This is because we have not yet received your registration details or your registration has not been
finalised by The IIE’s Varsity College. Kindly contact your student administrator to ensure that your
registration has been finalised and then allow up to 24 hours from registration to receive the email with
your personalised link to log into the portal. If you have already contacted The IIE’s Varsity College and
have been waiting for 24 hours, but still have not received the personalised email, please get in touch with
our Customer Services team via telephone 012 362 5885 or email [email protected] providing
your student number, correspondence from The IIE’s Varsity College and your contact details for us to
assist.
IMPORTANT: Always make sure that the correct reference is used to avoid any delays in
payment allocation.
9. I used the wrong reference when paying for my books.
Don’t stress! Please send us your proof of payment and student details, quoting your correct/actual
order number, to [email protected], and we will allocate your payment.
10. Goodness, I have placed my order but I used the wrong delivery address.
3. I am a new student at The IIE’s Varsity College and do not know which books I need.
Great news, your shopping cart will be prepopulated with all your prescribed material for the semester.
Kindly log into the Varsity College Books Portal at www.varsitycollegebooks.co.za to check that the codes
next to each title match the modules that you registered for. Alternatively, you can contact your student
administrator at The IIE’s Varsity College to confirm the modules and corresponding last 4 digits of the
ISBN numbers. Some textbooks may be available to download on EbscoHost at no cost to you, these
books will be indicated on the booklist that is provided on the Wizebook portal.
4. I logged onto the website but don’t see my shopping cart.
You clicked the email link or logged in using your student number / ID number...
At the bottom of the page, click on the action button “Proceed to place Order”... If you do not see this
button at the bottom of the page, click on “place order” in the menu on the left which will take you step by
step to place your order.
Don’t stress about this! Just send us the correct delivery address to [email protected]
and we will amend accordingly. Note: for your protection, a change in address will not be made
over the phone.
11. My course has started, and I have not yet received my books.
Always make sure that you place your order as soon as the Portal is open or well in advance. This
will ensure that you receive your books timeously and don’t have any issues. We preorder enough
books before the semester starts, but we are dependent on publishers and, growth in student
numbers at The IIE’s Varsity College often outweighs the expectation. The publisher might have a
delay that is totally out of our control; however, be assured that we will do our part in engaging and
chasing up on receiving the stock. We want to serve EVERY student with the best service south of
the North Pole, but this will require you, the student, to give us that opportunity.
12. How will I know my order is ready or has been dispatched?
5. I need a quotation for my bursary/company first as they will be responsible for paying for my books.
If you have not finalised your registration with The IIE’s Varsity College and need a quotation for bursary
purposes, you are welcome to contact our Customer Service agents by sending an email to enquiries@
wizebooks.co.za. They will require your bursary giver/sponsor details as well as the modules you will be
taking to provide an official quotation. If you are already registered at The IIE’s Varsity College, please
place your order, choose EFT as the payment method and then send the above mentioned required
information to [email protected] together with your order number to allow our Customer
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School of Psychology
& communication
School of
EDUCATION
School of
FINANCE & ACCOUNTING
If you don’t have Internet Banking or a credit card, you can find the banking details on the website
and go directly to ABSA and do a direct deposit from the branch.
We will keep you informed throughout the process – all the way from placing your order, receiving
payment for your order, dispatching of your order, any delays from publishers on your order
and after sales feedback. That said, you will receive a notification to your email address and cell
number that you provided when you placed your order. Should you wish to collect in store (at the
Pretoria Store), a security pin will be sent to you once the order is ready to be collected. You can
then come to the store with your 5 digit PIN, and collect your books. Without this 5 digit PIN, you
will not be able to collect your order.
School of INFORMATION &
COMMUNICATIONS TECHNOLOGY
School of
LAW
School of
MANAGEMENT
39
8. I do not have Internet Banking or a credit card – how do I pay?
2. I am registered with The IIE’s Varsity College but have not received an email with a personalised link.
When trying to log onto www.varsitycollegebooks.co.za the site keeps on reporting that my student and
ID numbers are invalid.
As soon as your registration has been finalised and captured by The IIE’s Varsity College, you will
receive an email with a personalised link to Varsity College Books. When you click on this link, you will
automatically be signed in to your Varsity College Books Portal.
We accept credit cards and cheque cards. Should your payment be unsuccessful the first time,
you can log back in and click on “Order History” from the left menu, look for the order you wish
to pay and click on “Make Payment”. This should allow you to make a payment for a specific order
number. Should this also be unsuccessful, please inquire with your bank to activate 3D secure, or
kindly repeat the process using a different card.
1. I registered with The IIE’s Varsity College and now need to order my books. What now?
7. I am struggling with making a payment via credit card – it reports that my “Card payment failed”.
Our dedicated Customer Service agents are ready to assist you and provide focussed attention if required
by you as our valued client. However, you can check out our FAQs below before contacting us – the
answer to your question/questions may already be covered here and will, therefore, save you time
and effort.
When placing your order, you will see the estimated lead times indicated in green or red colour
next to each title in Step 2. The lead times in green indicate the availability of the books and the
expected delivery date. However, if the lead times are shown in red, it means that the book is out
of stock/we are awaiting the book from the publishers. If all your books are in stock, your order
will take 1–3 business days to be delivered to a main/city centre after we have received payment.
Please note, however, that delivery times are area/location dependent and therefore delivery to
outlying areas may take longer.
At Wize Books we strive to provide the best possible experience when it comes to our clients purchasing
their textbooks. Over and above the best service in the country, we aim to impress you with exceptional
pricing as well. Our dedicated website for the IIE’s Varsity College students will pre-populate your
shopping cart for the upcoming semester based on your qualification and academic history.
Services team to meet your bursary giver’s requirements.
6. When will I get my books?
Frequently asked questions (FAQs)
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