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CREDENTIALS
CERTIFIED APARTMENT PORTFOLIO SUPERVISOR
The National Apartment Association Education Institute ( NAAEI ) offers this nationally recognized designation for multi-site supervisors and experienced apartment managers with a CAM , ARM or RAM designation . To obtain a CAPS designation you must : have worked as a multi-site supervisor for 24 months or be a CAM , ARM or RAM designate in good standing with 24 months of management experience ; successfully complete the five course listed below ( which total 40 hours ); and , meet all examination requirements , within 24 months of declaring your candidacy for CAPS . CAPS training covers : Legal Responsibilities and Risk Management ; Financial Management ; Property Performance Management ; Property Evaluation and Due Diligence ; Effective Leadership .
CERTIFIED APARTMENT MANAGER
The on-site manager is a vital link between apartment residents and the community owners and investors . The manager must provide satisfactory accommodations for the residents as well as a strong bottom line on the owners investment . That ’ s why an increasing number of owners and investors are seeking NAA-designated CAM , Certified Apartment Managers , to fill their staffing needs . Established in 1972 , and recently updated , the CAM program teaches students : Management of Residential Issues , Legal Responsibilities , Risk Management , Human Resource Management , Fair Housing , Marketing , Property Maintenance for Managers and Financial Management . For over 30 years the CAM program has been in place to educate and professionalize the rental housing manager .
NATIONAL APARTMENT LEASING PROFESSIONAL
Leasing professionals are the first people prospective residents meet , and often their only impression of the property staff . This course is designed to teach these professionals skills to help them become top producers .
The NALP course includes : • Keys to Success in Leasing • Telephone Presentations • Leasing and the Internet
• The Leasing Interview • Leasing Demonstration and Resolving Objections and more ...
CERTIFIED APARTMENT MAINTENANCE TECHNICIAN
CAMT training includes seven courses : The two non-technical courses consist of online learning followed by online practice scenarios ; the five technical courses consist of hands-on classroom training followed by online practice scenarios . Non-Technical Courses : Inside the Apartment Business ; People , Projects and Profits Technical Courses : Electrical Maintenance and Repair , Plumbing Maintenance and Repair , Heating , Ventilation and Air Conditioning ( HVAC ) Maintenance and Repair , Appliance Maintenance and Repair , Interior and Exterior Maintenance and Repair . Programs may be taken as standalone seminars or in full to earn the industry designation . CAMT certificate candidates must have one year of apartment or rental housing maintenance experience ; successfully complete the seven courses and online content listed above ( which total 90 ½ hours ); and meet all examination requirements within 24 months of declaring candidacy for CAMT .
PEP Discount Not Applicable
INDEPENDENT RENTAL OWNER PROFESSIONAL
IROP The Independent Rental Owner Professional ( IROP ) credential program is for rental owners who personally hold and manage an apartment property or properties . Independent owners can benefit from training in budget management , tax planning , preventative maintenance , energy efficiency and rental unit preparation as well as qualifying and retaining residents .
CERTIFIED APARTMENT SUPPLIER
Suppliers are important liaisons to the multi-family housing industry . This course is designed as an opportunity for suppliers to hear the everyday challenges faced by the apartment manager customer . Held in conjunction with the CAM course , CAS students will learn : Management of Residential Issues ; Risk Management ; Financial Management and choose from the following list of electives : Legal Responsibilities ; Human Resource Management ; Fair Housing ; Marketing ; Property Maintenance for Managers as well as NAA ’ s Supplier Success Course .
CAS is designed for Vendor members who want to increase their industry knowledge and get a better understanding of their multi-family housing customer ’ s needs . There are no pre-requisites to register for CAS , and supplier members are encouraged to join their industry peers and enroll today .