2018 March April Dublin Chamber News DCCMarchAprilNews18ONLINE

Customer Service, Optimizing Your Productivity and Networking are Topics of Upcoming Lunch & Learn Series The Dublin Chamber of Commerce Lunch & Learn Series is designed to offer professional counsel on topics of interest to small businesses. Sessions feature local business experts who are available to share tips, offer professional guidance and answer questions. Time: 11 a.m. to 2 p.m. Location: Dublin Chamber, 129 S. High St., Dublin Cost: $29 per person, which includes lunch April 19: Impact Your Image for Successful Networking Presented by Shelley Menduni, owner, Professional Imagery, LLC Once your image has been established, you will be able to network with confidence, make an impact from the moment you walk into a room and easily grow your list of business connections. At this session, you will learn tips for: March 15: Best Practices for Offering Legendary Customer Service Presented by Nicholas LaRocca, COO and General Manager, Muirfield Village Golf Club Every time one of your employees comes in contact with a customer, that person can either have a positive or negative impression on your business. At this session, Nicholas LaRocca will share his insights from 20 years of experience ensuring visitors to the Memorial Tournament and the world-renowned Muirfield Village Golf Club receive top-notch service. You will learn best practices and practical tools you can use for positive customer experiences that will allow you to gain a competitive edge. Topics include: • Anticipating requests – the answer is yes so what is the question • Turning complaining customers into company advocates • Defusing tense situations • Ensuring first-time buyers become repeat customers • Small talk to break the ice and establish a connection • Projecting yourself with confidence and grace • Introductions done right and the art of exchanging business cards • How to juggle food, drinks and business cards • Taking the anxiety and fear out of attending business events May 17: Four Keys to Optimizing Your Productivity Presented by Scott Brown, certified business coach, FocalPoint What if there was a better way to manage your time beyond just building a better calendar? Join us as we take a different look at managing your time. This hands-on session is designed to address the real drivers behind what sets our priorities and teaches you practical tools to put you back in charge of your schedule. Register at DublinChamber.org/LL When Planning Your Next Move...Close with Chris and Alli! STUNNING RIVERFRONT HOME— Tucked away on a private lane, this stone cape is beautifully situated on 1.51 acres of deep water riverfront. The views from the vaulted Great Room will take your breath away. Gorgeous stone fireplaces in main and lower levels, custom iron railings in entrance and spacious upper level loft overlooking the river are just a few reasons you will want to live here. The first floor owner suite with spectacular views of the river and wildlife will compel you to stay! Alli and Chris Close We sell more Dublin homes than any other Realtor year after year. In business for 26 years—use our experience and knowledge to help you get top dollar for your home! 5290 Locust Hill Lane— $1,199,000 614-726-9070 TheCloseConnection.com

2018 March April Dublin Chamber News DCCMarchAprilNews18ONLINE | Page 7