5 • Interlocking Concrete Pavement Institute ICPI Report Card Members Again Rate ICPI High for Performance and Responsiveness In January 2019, 277 members participated in the annual ICPI Member Needs Assessment. All member representatives at member companies and individuals involved with ICPI Standing Committees, Special Advisory Committees, and Board of Directors were invited to participate. Here is how they rated ICPI in key areas. 56% Net Promoter Score, which is the top rating of more than 30 trade association clients of McKinley Advisors, a leading association consulting organization. It was the second consecutive year the Institute achieved this rating. A “0%” Net Promoter Score is considered “Average.” A “20%” rating is “Good,” and a “50% or above” score is “Excellent.” 97% Members rated staff responsiveness as either “Excellent” or “Good.” 98% ICPI members agreed top five the Institute is achieving its mission “to deliver education The highest rated ICPI programs for the industry were (1) technical support, and technical guidance leading to awareness, acceptance and use of segmental concrete pavement systems in the United States and Canada.” (2) construction support, (3) contractor education, (4) networking at Hardscape North America, and (5) communicating industry & association news.