BUSINESS OPERATIONS
Shipping Agency
Operations
(SAO)
New
MODE e20
DURATION 6-week eLearning
HOYER
Operations
(HYO)
MODE e20
The GAC Ship Agency Operations (SAO) course builds a specialised understanding of our ship agency
business. The course ensures that all those involved in ship agency with GAC have a common
understanding of the important principles underpinning our success. This includes building excellent
stakeholder relationships, critical documentation processes, legal and compliance aspects, strategies
for increasing commercial success and the potential of liner agency business. SAO will establish an
appreciation of our standard agency service standard and provide the opportunity for GAC’s ship agency
people from around the world to learn from each other’s experiences.
TARGET Relevant GAC Personnel
CSF5 20 hours
HOYER is a leading international logistics company that operates specialist tanks for moving liquids
by road, rail and sea. GAC has embarked on a major global contract to handle HOYER business
and the HOYER Operations (HYO) course aims to build a foundation level of knowledge and
competency required for all GAC employees involved in HOYER business to ensure we deliver
optimum operational performance. The course will cover the specifications of HOYER equipment,
essential handling and operations guidelines, commercial aspects of our partnership, and strategies
for continual improvement in service delivery.
DURATION 6-week eLearning
TARGET Relevant GAC Personnel
9
CSF5 20 hours