PROFESSIONAL
DEVELOPMENT
Team-based
Leadership
(TBL)
MODE w16
DURATION 2-day Workshop
Customer Service
Excellence
(CSE)
New
MODE w16
Understanding human behaviour will open up doors for more effective communication and improved
interpersonal relationships. The Team-based Leadership (TBL) workshop, through a combination of
traditional and experiential learnings, builds a unique framework of leadership in the learner’s mind.
The learner co-creates the content and actively applies the ‘lesson learned’ progressively. The two days
also provide much opportunity for the learner to build his or her own ‘leadership toolkit’, preparing his
or her team for the future.
TARGET Relevant GAC Personnel
CSF5 16 hours
GAC’s tagline ‘Delivering your strategy’ places customers’ ambitions and strategic targets at the centre
of GAC’s service promise. It captures the essence of what we are good at and how we can help our
customers deliver their own strategies. It is increasingly important in the business environment today
that we not only attract a good and profitable customer, but we then constantly engage with them
and develop a long-term sustainable relationship with them. This 2-day workshop will focus on the
importance of exceptional customer service - being aware of customer needs and reacting to them
effectively. Customer Service Excellence (CSE) will guide individuals to understand, anticipate and
respond to our customers’ needs in a consistent way across the GAC World.
DURATION 2-day Workshop
TARGET Relevant GAC Personnel
16
CSF5 16 hours