2018 Annual Report annualreport | Page 3

MESSAGE FROM THE CHIEF I am pleased to present the 2018 Southlake Fire Department Annual Report. In providing this report, I hope to show the citizens and customers of the Southlake Fire Department the progress and improvement that the department continues to make in our pursuit of excellence. The information contained in this report is a reflection of the combined efforts of the outstanding men and women who proudly serve Southlake Fire and the community at large. It is through their work and dedication that the Department had a successful and productive year; simply put, they are the best of the best. The 2018 report highlights some significant projects accomplished by the Fire Department over the last twelve months while showing the direction for the next year and beyond. The department saw several milestones in 2018 with implementation of the employee health and wellness program and being fully staffed for the first time in five years. These accomplishments, coupled with the passion and commitment of our members, keep me excited about the future. The Department continues to focus on emergency preparedness, training, education, and most importantly customer service. The support from our community is an important piece of our success and we thank all of you for continuing to allow us to serve this wonderful community. 2019 promises to be another busy year for the Southlake Fire Department, but I know we have the professional staff and dedication to ensure that we continue to raise the level of expectations of our fire department. It is my distinct honor and privilege to lead a progressive, customer-driven fire department that constantly works hard to meet the fire and rescue needs of its community. FROM THE CHIEF 01