2017 RAMM Catalog RAMM 2017 Catalog - Page 67

RAMM Horse Fencing & Stalls Company Information LIMITED WARRANTY The duration of our limited manufacturer’s warranties are displayed on the page that the product appears. Installation must comply with the manufacturer’s specifications for warranty claims to be valid. Instructions are available on-line for each product, and our representatives will be on hand to answer any questions regarding installation. Please contact RAMM Horse Fencing & Stalls for all warranty claims. HOURS OF OPERATION RETURN POLICY Office: Monday - Thursday | 8:30 a.m. - 7:00 p.m. Friday | 8:30 a.m. - 6:00 p.m. Saturday | 9:00 a.m. - 1:00 p.m. Warehouse: Monday - Friday | 9:00 a.m. - 5:00 p.m. Saturday | 9:00 a.m. - 12:00 p.m. All times Eastern Standard Time Zone Returns within 14 days may receive a refund. After 14 days store credit only. No returns accepted after 30 days. A 20% restocking fee applies to all returns. Any returned product must be in new, salable condition otherwise no refund will be issued. Certain items are not eligible for return, please see rammfence.com for complete details. All orders must be paid in full prior to shipment. We accept MasterCard, VISA, Discover, Wire Transfer, PayPal and personal checks. Personal checks should be made payable to: Ramm Fence Systems, Inc. HOW WE SHIP Orders under 70 pounds are shipped Priority Mail via USPS or UPS. Orders over 70 pounds and oversized products are shipped common carrier freight. Customer is responsible for off-loading and signing for goods on arrival. Carefully check your order upon receipt, as damage can occur during shipping. All items are checked prior to shipment, any damaged or missing packages must be noted with USPS, UPS or freight carrier at the time of delivery. Any shortages or inaccurate shipments must be reported to RAMM Horse Fencing and Stalls within 24 hours of delivery. SHIPPING TIMES Most stock orders will ship within 3-5 business days. Please allow 6 - 8 weeks for custom stall orders. UPS & FREIGHT DELIVERY UPS and freight rates are calculated by weight and/or weight per package. We can calculate shipping costs as soon as your total order is complete. UPS can leave packages at your door without a signature, however, freight customers MUST be present to accept the order & off-load. Please note: all shipments FOB Swanton, OH. Refer to rammfence.com/resource-center/shipping-faqs for complete details. FLATBED Some orders may need to be shipped via flatbed carrier instead of a common carrier freight. In this case, we will provide you with a flatbed delivery sheet that must be completed prior to the delivery of your order. DISCLAIMER RAMM Horse Fencing & Stalls strives to ensure that all information in this catalog is correct and accurate, however the information in the catalog has been gathered from many sources. As a result, RAMM Horse Fencing & Stalls cannot be held responsible for pricing or typographical errors. Photographs in this catalog are from new and previous product lines. RAMM Horse Fencing & Stalls also disclaims responsibility for use or misuse of any products described in this sales guide and any loss incurred through the use of any products according to the methods described herein. All products should be used according to the manufacturer’s instructions. We have a constant product improvement plan in place and reserve the right to make changes and upgrades without notice. Prices subject to change without notice. This catalog supersedes all previous publications by RAMM Horse Fencing & Stalls. 67 Call 800.853.1611 | Fax 419.825.2433 | Email ramm@rammfence.com COMPANY INFORMATION