2016 Annual Report - Page 9

Operational Statistics Total number of enquiries — 11,174 Total enquiries: Number of days open: Total of Individual Contacts: Face to Face Interviews: Telephone Interviews: Other forms of contact: Enquiries about volunteering: Appointments for services: Total new clients: All referrals: 2016 11,174 2015 10,907 215.5 216.5 7,137 5,551 1,549 37 7,096 4,917 2,051 128 164 147 515 1,265 4,332 602 1,591 4,619 Breakdown of major client issues July 2015 — June 2016 ACCOMMODATION 1250 EDUCATION 101 EMPLOYMENT 285 HEALTH 1857 INCOME 1311 LEGAL 467 PAPERWORK 140 SUPPORT SERVICES 355 TRANSPORT 308 DEBT/UTILITIES 825 Community Support Frankston | Annual Report 2016 9