Administrative action complaints (Section 187 Local Government Regulation 2012)
Toowoomba Regional Council is committed to dealing fairly with administrative action complaints and reviewed
51 complaints during 2016-2017.
Council has implemented its Complaints Management Framework to deliver a quality service which has, as its
foundation, a high level of customer service. As part of this service, Council seeks to ensure an efficient and
effective response to operational and administrative concerns. The number of complaints received in 2016-2017
decreased by 3.4% this year.
ADMINISTRATIVE ACTION COMPLAINTS
Unresolved Complaints (Brought
forward from previous year) Complaints
Received Complaints
Resolved Unresolved Complaints (carried
forward to next year)
31 51 73 9
2016/17
Penality Infringement Notice Review
A Penalty Infringement Notice (PIN) is issued for non-compliance with local laws such as parking regulations,
vegetation management and animal management standards.
All requests received to review PINs must be assessed and determined fairly, consistently and transparently.
Each request is assessed against clearly stated criteria and considered objectively.
This year the following PIN review requests were completed:
PINS
Type of PIN
Number of PINs
issued for 2016-17 PIN review
requests Substantiated errors Other reasons
210
Parking
Total number of PINs waived
15972 795 110
Animal Management 771 84 74
Environmental Health Compliance 53 9 6
16796 888 190
Total number of PINs
210
Complaints (Section 186 (f) Local Government Regulation 2012)
The Local Government Act 2009 provides a framework for assessing complaints about the conduct or
performance of Councillors. Under the Act, each complaint is required to be assessed to determine whether it
is about misconduct, inappropriate conduct, corrupt conduct, or another matter. If the complaint is not frivolous,
vexatious or lacking in substance, it is then referred to the appropriate individual, panel or tribunal for further
action. It is a requirement under the Local Government Regulation 2012 that the Annual Report contains details
of complaints received about Councillors conduct or performance.
Orders and complaints about Councillors during the financial year are shown in the table.
Section of LGA Type of order/complaint
Number
180(2) and (4) Orders and recommendations made about misconduct 0
181(2) Orders made for inappropriate conduct 0
176C(2) Complaints about Councillor conduct or performance for which no action was taken 2
176C(3)(a)(i) Complaints referred to the Chief Executive, Department of Local Government about
inappropriate conduct of the Mayor or Deputy Mayor 0
176C(3)(a)(ii) Complaints referred to the Mayor about inappropriate conduct by a Councillor other than
the Mayor or Deputy Mayor 0
176C(4)(a) Complaints about misconduct referred to the Chief Executive of the Local Government 0
176C(4)(b) Complaints about misconduct referred to the regional conduct review panel or the tribunal 1
176C(5) Complaints assessed by the Chief Executive Officer as being about corrupt conduct 0
176C(6) Complaints about another matter 0
Competitive Neutrality Complaints (Section 190 Local Government Regulation 2012)
30
Section of LGR Type of order/complaint 190 (1)(i) Notices given in the financial year under section 49 for competitive neutrality complaint 0
190 (1)(j) Council response in the financial year on the QCA’s recommendations on any competitive
neutrality complaints under section 52(3) 0
TOOWOOMBA REGIONAL COUNCIL I Annual Report 2016 - 2017
Number