GOAL 6 - GOVERNANCE scorecard
2014-15 2015-16 2016-17
GOVERNANCE: A well governed, responsive Council,
providing effective leadership and management, and
respecting community values. 93% 90% 94%
6.1 A region governed in consultation and partnership with the
community 84% 95% 97%
6.1.1 Ensure leadership and decision making is transparent,
accountable and represents the current and future interests of
the region’s communities. 100% 92% 100%
6.1.2 Implement effective community consultation processes that
enable participation, engagement and collaboration. 78% 99% 88%
6.1.3 Develop and maintain community participation, partnerships
and volunteer programs. 75% 100% 100%
6.1.4 Implement an effective information and education program to
encourage community participation in decision making and
build social capital. 100% 94% 98%
6.2 Responsive and efficient customer service delivery 96% 87% 98%
6.2.1 Continually review and enhance service delivery to ensure
Council’s responsiveness to customer and community
expectations. 95% 87% 98%
6.2.2 Work collaboratively across Council to provide effective,
efficient and coordinated outcomes. 100% 91% 98%
6.2.3 Build a culture of continuous improvement 96% 90% 100%
6.3 Strategic management of Council 92% 90% 91%
6.3.1 Foster an appropriate corporate culture that aligns with
Council’s Mission, Values and Behaviours. 100% 100% 81%
6.3.2 Develop and maintain healthy and safe working conditions and
regularly review workplace health and safety practices. 98% 94% 92%
6.3.3 Develop and implement local laws, policies, standards and
codes in accordance with legislative requirements and ensure
compliance. 99% 100% 100%
6.3.4 Implement integrated strategic planning approaches across
Council, including efficient and effective risk management. 98% 73% 75%
6.3.5 Implement sustainable financial management and effective
procurement practices. 99% 97% 93%
6.3.6 Implement reliable and contemporary information, knowledge
and management systems. 83% 89% 94%
6.3.7 Attract and retain a skilled workforce through implementation
of contemporary human resource practices and organisational
development. 67% 91% 91%
GOAL 6:
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TOOWOOMBA REGIONAL COUNCIL I Annual Report 2016 - 2017
STATUS