2016-17 Annual Report 2016-17 Annual Report | Page 13

Council GROUP PERFORMANCE

Toowoomba Regional Council has continued our on-going mission to improve the liveability and attraction of our region by delivering valued and relevant community services . We aim to plan for a sustainable and liveable future and this starts with our Executive Leadership Team setting aspirational targets for their respective areas . In the following section we provide a high-level overview of how our service areas are tracking against the objectives set out in our corporate plan .
Greater than or equal to 85 % - is recognised as being on track
Greater than or equal to 50 %, but below 85 % - is recognised as being in need of increased attention
Below 50 % - is recognised as underperforming
2014-15
2015-16
2016-17
STATUS
Office of the CEO
100 %
73 %
86 %
Chief Executive Officer
N / A
N / A
81 %
Enterprise Project Management Office
N / A
N / A
100 %
Governance
100 %
73 %
94 %
Legal Services
N / A
75 %
10 %
Water and Waste Services
93 %
82 %
77 %
Strategy and Coordination ( Water and Waste )
93 %
85 %
92 %
Waste Services
100 %
52 %
51 %
Water Infrastructure Services
87 %
89 %
95 %
Water Operations
93 %
89 %
97 %
Water Project Services
100 %
79 %
75 %
Infrastructure Services
95 %
95 %
97 %
General Manager Infrastructure Services
100 %
100 %
N / A
Construction & Maintenance - Executive Manager
100 %
100 %
100 %
Construction & Maintenance Central
93 %
99 %
97 %
Construction & Maintenance North
96 %
100 %
100 %
Construction & Maintenance South
100 %
100 %
96 %
Plant & Fleet
90 %
90 %
93 %
Project Services
100 %
93 %
96 %
Transport & Drainage Planning
87 %
87 %
95 %
Planning and Development Services
98 %
97 %
96 %
Development Services
99 %
100 %
98 %
Regional Architecture & Heritage
N / A
N / A
100 %
Strategic Planning & Economic Development
96 %
96 %
93 %
Environment and Community Services
91 %
87 %
88 %
Community Development , Facilities & Tourism
95 %
92 %
94 %
Environmental Health Services
87 %
86 %
96 %
Library & Cultural Services
85 %
77 %
78 %
Parks & Recreation Services
96 %
95 %
94 %
Property Services
83 %
71 %
74 %
Tourism & Events
97 %
92 %
N / A *
Finance and Business Strategy
91 %
94 %
96 %
General Manager Finance & Business Strategy
100 %
81 %
98 %
Corporate Services
94 %
93 %
N / A *
Customer Service
86 %
91 %
100 %
Financial Services
100 %
97 %
100 %
Information Communication & Technology
90 %
87 %
96 %
People & Organisational Development
73 %
91 %
93 %
Service Improvement
N / A
100 %
93 %
Stakeholder Engagement & Communications
97 %
96 %
96 %
* This branch now forms a part of another branch ' s reporting structure
Annual Report 2016 - 2017 I TOOWOOMBA REGIONAL COUNCIL
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