3.6 Our Services
Toowoomba Regional Council has continued our on-going
mission to improve the liveability and attraction of our region by
delivering valued and relevant community services. Each year,
we aim to improve service delivery by interacting with residents
on a grass-roots level and encouraging residents to inform and
guide our service priorities. We aim to plan for a sustainable
and liveable future and this starts with our Executive Team
setting aspirational targets for their respective areas.
In the following section, we outline some of our key service
functions, as well as provide a high-level overview of how our
service areas are tracking against the objectives set out in our
corporate plan.
Our figures are based on the following:
Greater than or equal to 85% - is recognised as our
service area being on track
Greater than or equal to 50%, but below 85% - is
recognised as our service area being in need of
increased attention
Below 50% - is recognised as our service area
underperforming
There are a number of factors which may affect service areas
annually and this may impact results for some areas, in
particular, if they experience unplanned works
or events.
TOOWOOMBA REGIONAL COUNCIL Annual Report 2015 - 2016
Our organisation CHAPTER 3
53