As an organisation
I feel we are
growing
and evolving as the
community we continue
to serve
changes.
2014-15
2015-16
Office of the CEO
100%
73%
Governance
100%
73%
N/A
75%
Legal Services
strong position again this year, with a $495 million budget
– this included a capital works program of $213 million
and an operational expenditure of $282 million. There
is no doubt our region is growing, however, we need to
ensure this growth is sustainable. With new assets comes
added responsibility for their maintenance and eventually
their renewal. This requires long-term planning to ensure
our sound financial position continues. The work on
improving the management of our assets across the region
has been a critical step toward automating this component
of our business and enabling more accurate planning.
I certainly feel that we have begun to chart a very exciting
journey when it comes to modernising our systems and
processes which have a significant knock-on effect for our
service delivery capability. As we reduce the administration
associated with our work, we create more time to get the
jobs done that impact our community the most.
None of this is possible without a strong and capable
workforce. A skilled and efficient workforce is vital in
any successful organisation – including Toowoomba
Regional Council. As the region’s largest employer,
Toowoomba Regional Council understands how important
it is to provide our staff with the training opportunities
and development to have them grow personally and
professionally.
Not only does this offer career satisfaction and
advancement for our valued employees, it also ensures
our residents and customers receive the very best in
service when dealing with Council. With the modernisation
STATUS
of key organisational systems, a large proportion of our
training this financial year has needed to be in up-skilling
staff to use this new technology which we know in the
years to come will create greater efficiency gains.
I am pleased to say that our new and returning
Councillors have hit the ground running and there is
a great understanding between Councillors and the
Executive about where we want to take the organisation
and Region over the course of the next term. A major
driver will be our continued focus on ensuring that we
have a customer-centric culture and that a high standard
of service delivery remains the absolute priority.
I would like to finish by thanking my Executive team
who work with passion and commitment to make this
community great and the Toowoomba Region staff who
also work hard to serve our community.
I am proud to present our achievements for the year on
the pages ahead.
Brian Pidgeon
Chief Executive Officer - Toowoomba Regional Council
TOOWOOMBA REGIONAL COUNCIL Annual Report 2015 - 2016
Our organisation CHAPTER 3
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