6.2 GLOSSARY OF TERMS
Annual Report – the publication developed to provide a
detailed account of the growth, improvements and progress
made across the region against Council’s strategic 20142019 Corporate Plan.
Asset – An item that has value to the organisation.
Audit – the official inspection of Toowoomba Regional
Council by an internal or independent body.
Budget – Toowoomba Regional Council’s budget identifies
the planned expenditure and revenue approved by Council
for the financial year.
Building and Compliance – the Building and Compliance
Branch is made up of three functional services that performs
a key customer service in providing information, advice and
approvals to the development industry and general public.
(eg bridges, culverts, seating, bus stop shelters); parks,
gardens, and reserves; public open spaces; Council owned
or controlled land.
Key Performance Indicator (KPI) – metrics used to help the
Toowoomba Regional Council define and measure progress
towards achieving strategic objectives or critical success
factors.
Liveability – the assessment of what a place is like to
live in, using criteria like environmental quality, safety,
education and health provision, access to shops and
services, recreational facilities and cultural activities.
Objective – a goal intended to be obtained. The strategic
direction of the Toowoomba Regional Council is built on
objectives from Key Performance Indicators.
Community – this term encompasses all of the people who
call the Toowoomba Region home including our rate payers.
Tourists and people visiting the region are also included.
Operational Plan – a detailed plan used to provide a clear
picture of how each department of Council will contribute to
the achievement of the overall strategic goals.
Community Development and Facilities – the Community
Development and Facilities branch keeps the Executive and
Council informed on issues which may affect our community
and ensure community expectations are met.
Outcomes – the effect for the Toowoomba Region
community, for the environment or for the organisation as a
result of strategies, services, policies or activities.
Construction and Maintenance – manages an extensive
construction and maintenance program as well as
preventative and corrective call outs for the community
in Toowoomba and its surrounding regions by utilising
stringent quality control programs.
Corporate Plan – the Corporate Plan outlines Council's
vision, goals, outcomes and strategic actions to ensure
alignment with the community needs and aspirations. It
also establishes the performance indicators to measure the
progress in achieving the vision for the future.
Customer Service – the Council team that support our
community across the region.
Development Assessment – responsible for the
assessment and determination of development applications
and requests throughout the Toowoomba Region.
Environmental Health Services – provides services in
Animal Management, Immunisation Clinics for the Public,
School Immunisation Campaigns, Regulated Parking, Local
Laws/Policy’s, Branch Management and Public Health Risks.
Financial Year – a fiscal year from the 1st of July to the
30th of June the following year.
Goals – Milestones and key performance indicators drawn
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