VOICE survey results
Outcomes of the VOICE survey
•
•
•
Rewards and recognition
Career opportunities
Organisational direction
Library Executive Committee Award
100%
% Agree/Strongly agree
Sustaining a high performance culture and a commitment to service innovation
requires well skilled, supported and motivated staff. The VOICE Survey
administered by UOW allowed staff to tell us what they think we do well and
where we need to improve. 78 staff (94% response rate) completed the survey
and offered further feedback through their comments and suggestions. Areas
that performed particularly well included:
Library Staff Awards
VOICE
Survey
Results
80%
60%
2010
40%
2012
20%
0%
Reflecting the significant change taking place within the Library areas that
were noted for improvement included empowerment and active listening.
Organisa0onal
Commitment
Organisa0onal
Direc0on
Mission
and
Values
The Academic Outreach Team (Melanie Thompson, Jeanetta Kettle,
Bernadette Stephens, Lucia Tome, Debra Nolan and Rachel Carr) were
recognised for their outstanding efforts and achievement in the delivery
of a new model of service to the UOW academic and research community.
Their purpose is centred on eliciting feedback focused on the context of the
academic, their challenges and expectations for support and resources in the
research or education spheres.
People First Award
Susanna Colwell, Resource Sharing Officer was recognised for demonstrating
the Library Values of Commitment and People First. Susanna is particularly
noted for the ease in which she accepts change and her willingness to go the
extra mile for her fellow team members and clients alike. Susanna has made
a habit of putting others first; being supportive to the needs of new team
members, cadets, placement students and volunteers.
Leadership
VOICE
Survey
Results
Publications
•
•
30
Cox, B. L. & Jantti, M. H. 2012, ‘Capturing business intelligence
required for targeted marketing, demonstrating value, and driving
process improvement’, Library & Information Science Research, vol.
34, no. 4, pp. 308-316.
Cox, B. L. & Jantti, M. H. 2012, ‘Discovering the Impact of Library
Use and Student Performance’, EDUCAUSE Review, Published on
Wednesday, July 18, 2012, access http://www.educause.edu/ero/
article/discovering-impact-library-use-and-student-performance
% Agree/Strongly agree
•
100%
80%
60%
2010
2012
40%
20%
0%
Rewards
&
Recogni6on
Career
Opportuni6es
Mo6va6on
&
Ini6a6ve
Sa6sfac6on
Jantti, M.H. & Greenhalgh, N. 2012, ‘Leadership competencies: a
reference point for development and evaluation’, Library Management,
vol. 33, no. 6, pp. 421-428.
31